NexDialer Outbound Solution

Offers smart outbound solutions that increase efficiency, reduce costs, and improve customer relationships with NexDialer, a call-to-call sound analysis solution!

[AS-IS] LEGACY OUTBOUND SYSTEM [TO-BE] SMART OUTBOUND SYSTEM
Mechanical and normal outbound High-contact AI outbound
Formatted and unmoved outbound Outbound to understand and create customer relationships
Outbound to cause customer only complaints due to call center connectivity issues Fast call-up to customer satisfaction outbound
Low Outgoing Outbound due to Judgment Delay Fast forward-looking outbound
Outbound to pay call fee without calling Outbound without call charge

1. High-contact AI outbound

AS-IS

Normal outbound to make a mechanical call to a failed call customer
- Distinguish outbound campaign results only from success and failure
- Customer situation unknown in case of call failure

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TO-BE

AI outbound understanding call failure customers
- Determine the specific cause of a call failure together
- Predict customer situation and intent as the cause of call failure

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2. Outbound to understand and create customer relationships

AS-IS

a formal greeting for the customer center
- Unable to customize as the cause of past call failures is unknown

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TO-BE

Customer-centered greeting leading positive customer relationships
- Understand the customer's situation through specific causes of past call failures
- Connect with emotional greeting according to customer situation and start counseling

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3. Fast call-up to customer satisfaction outbound

AS-IS

1. Outbound to cause only caller connection delays and call termination customer complaints
- Call accepted by the customer, expecting a prompt response
- Delayed connection makes customers uncomfortable and many customers
   Disconnected call leading to campaign failure

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2.Force call to end
- Customer accepts call for information
- If the phone is disconnected, it will expand to dissatisfaction and doubt
   Lower possibility of future reconnection!

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TO-BE

Fast and reliable callers! Outbound faithful to Basics
- Call failure analyzed during call connection and immediately connected call

 

4. Fast forward-looking outbound

AS-IS

Outgoing less efficient outbound time
- ARS voice analysis that links after a call failure
- Delay of judgment for at least 10 seconds after a real call failure

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TO-BE

Outgoing Efficiency Outstanding Outbound
- To determine by voice or tone analysis immediately after a call failure
- Decide within approximately 2 seconds of a real call failure
- 5X more efficient outgoing if customer is "on the phone"

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5. Outbound without call charge

AS-IS

Outbound to pay call charges in case of call failure
- ARS voice analysis that links after a call failure
- Calling charges when connecting to ARS

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TO-BE

Outbound with no call charge if call fails
- A method of judging by the negative or the tone analysis immediately after a call failure
- No monetary pension levied because call ended before ARS connection

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